Re: Ha ha
" his first response was "Its working, the light is on!""
They're paid per visit, not how long it takes to fix them. Saying it's working and getting the hell out is par for the course for both VM and OR "techs" (and I use that term loosely, the vast majority are monkeys barely housetrained enough to not hurl their own shit around the place)
Loving the service whilst it works is one thing. The true mettle of customer service is what happens when it's not - and as you've already seen, they don't care enough to ensure that jobs are being done properly.
Biting the hand that feeds IT
