What are you smiling about? Service was always poor, is now even poorer, and the bills have been going up and up.
If Ofcom hadn't fucked up year after year by not forcing BT to demerge Openreach, then there might be some better competition, but as things stand we have BT and VM shoulder to shoulder, looking very carefully to not-compete too much where their networks over lap.
I think I'm going to have to give Virginmedia the heave-ho because I've had enough of their gouging.