What the F**k...
... does this even mean?
"One of the key reasons for outsourcing to Ericsson is to enable headroom to allow us to focus less on managing the volume of issues in Operations and worry more about reducing the volume coming in by focusing on root cause and preventing more outages from happening."
Sounds to me like, "We can't manage a piss up in a brewery, so we're going to outsource that part, giving us time to work out why our infrastructure is screwed."
Perhaps if they stopped using management-speak and told people what was actually happening, they wouldn't be so demoralised.
Biting the hand that feeds IT
