how about they try the Open Reach address checker
https://www.dslchecker.bt.com/
shows exactly what you get at your home address.
me and my immediate neighbors are on a different cab to the rest of the street and benefit from slow vDSL from our fttc cab 1.2 km away vs slow adsl for the others on the road connected to the non fttc cab on our road ~200 meters from my door..