Re: I know giving BT a kicking is a longstanding Reg tradition, but...
Sadly there are a lot of (mostly female) people that seem to go over their allowance fairly frequently talking to friends and family rather than using services like Skype.
And there is no warning from EE that this is going to happen. You'd think they would send a text or something to say that you are about to go over your 1000/2000 included minutes, but it appears not. So it's when the money comes out of your bank account that you find out.
OTOH EE are perfectly happy to completely stop mobile data as soon as you go a byte over. Why they can't offer a low-bandwidth backup until the end of the month is beyond me ... no, wait, £7.99/GB add-on. Which means that one child YouTube session with WiFi off can be quite costly (even though you've set YouTube to low quality when not on WiFi).