Re: That's customer service...
I ended up buying two dodgy mice in a row from Anker (the scroll wheel died after about a week on each), which was pretty annoying and doesn't say great things about their testing, but their customer service were really proactive, and hooked me up with a third mouse from a separate batch ASAP.
So yeah, another thumbs up for Anker's support staff, their products might only be 'OK', but their support is top notch.