Welcome to Britain. Home of the shittest customer service, anywhere in the world.
Welcome to Britain. Home of the shittest customer service, anywhere in the world.
Our regulators Ofcom (for Fixed/Mobile Telecoms), Ofgem (for Energy) are manned/funded by ex-employees/Energy Companies/Telcos respectively.
They are Narcissistic Organisations that only care about their own continued existence, so every solution agreed/put forward involves even more complication, or use of technologies (pointless G.fast) that are designed to bamboozle, obfuscate the market even more, hence reinforce their (regulator) roles.
Politicians are technically illiterate, (just read the comments by Prospective Prime Minister Andrea Leadsom) regarding the Internet, to hold either regulators or Telco incumbents to account.
FTTP even in places where its 'obviously' more economically viable long term, is never the solution, if BT/EE can help it. It would make the Broadband speed and contention issues that vast numbers of customers experience, far too easy to pinpoint, against the Telco's own backhaul, as opposed to the local loop/mast.
Bamboozled, Obfuscated 'upto' speeds suit both the Regulator / and BT/EE (Sweetie). That's what we have, shit as it is. Best to bring a book next time, if you visit anywhere in the UK, yep - just anywhere really.
Biting the hand that feeds IT
