Re: Or Ricoh
The pc running windows 7 is normally only used for 'pro' machines and is over £5k extra for the basic version, please tell me it's for printing high quality jobs with colour matching and that someone had training on calibration with the photospectrometer ?
Silently discarding jobs usually happens when usage tracking is turned on, BW has no restrictions and colour requires a pin that has to be entered into the print driver. If you don't put the correct code in the job will vanish but you can see it in the printer log. Yeah it's a bit crap. Another reason can be that the copier will only accept print jobs from the print server, configured by ip or host name. It's to help enforce the authentication on the print server and prevent people bypassing it.
The worst thing about Ricoh is the new tablet interface with no physical buttons and a 'new and improved experience' according to BLI. Yeah we turn that crap off and thank god you can set up the old interface that Ricoh have been using for a decade.
/Rant off. I'm back in work Monday/ Ricoh tech lol