Re: Saw this coming and recently decamped to Zen
I second (third? fourth?) the Zen recommendation.
Way back when I moved house, I had to pick an ADSL provider and researched it down to two possibilities - Demon and Zen. Similar on price, and on the face of it the service offerings were equivalent. So I decided to do a test - whichever one had the better tech support would get my vote.
I called Demon's published tech support number, and immediately encountered Press-1-for-sales-press-2-if-you-speak-Welsh automated hell. After 5 mins on hold I was put through to an Indian (I think) woman who refused to go any further until I gave an account number - which of course I didn't yet have.
Then tried Zen. Two rings and the call was answered by a very friendly Geordie who fell about laughing when I explained how I was testing their service.
No prizes for guessing which one I went with!
Biting the hand that feeds IT
