RE: Support Checklist
5) Sales and Partner Sales take customer Management out to dinner
-- > Customer gets pampered with a nice meal and drinks, vendor pays
-- > Sales and Partner Sales a celebrating their success and compare wrist watches
-- > vendor Support and Idiot Sys Admin stay up all night working to resolve the issue
-- > Management want regular updates
-- > Vendor Sales and Partner Sales reps reap a huge bonus for 'saving the company's ass'.
-- > Vendor Support and Idiot Sys Admin get their asses reamed for """incompetence""".