Reply to post: I've just had a document delivered...

Server vendor has special help desk for lying, incompetent sysadmins

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I've just had a document delivered...

from our Problem Management manager, who says it's going into the induction pack for new staff. It includes the line "Problem Management is a process within the IT Infrastructure Library (ITIL) Service Operation lifecycle stage."

Which is undoubtably wins the prize for the biggest pile of wank used to mean "This is something we do" ever.

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