Existing software
I worked for a debt management company and I know there are many many off the shelf account management software solutions for debt management, all of which cover everything you need for the SLC to operate effectively. Instead of tendering for products from scratch civil servants need to actually do some real research in the real world, rather than just talking to a few unscrupulous company BDs who take advantage of their willful ignorance and persuade them that what they really need is a brand new set up at twenty times the price.
Biting the hand that feeds IT
