> I'd like to know how they can provide cost-effective competitive broadband AND that level of service AND still turn a profit.
Ooh ooh! I know this one!
It is not unprofitable to provide great bandwidth and stellar service at a reasonable price. It is quite lucrative. To the oligopoly that sells the only service you can get though, this is an unnecessary expense that reduces their absurd margins. It is cheaper to drive the other guy out of business, so that is what they do. Even if they have to buy a few state or local officials, get some laws passed, sue, organize an Astroturf rebellion, engage in negative marketing of the sort normally reserved for political office, it is still cheaper than providing good service at a fair rate.