Reply to post: Two Factor Authentication Bypassed on Restore of Account

GoToMYPC attacked

Ken Moorhouse Silver badge

Two Factor Authentication Bypassed on Restore of Account

One of my clients couldn't login to their account over the weekend and this turned out to be a "known issue". The "Forgot Password" was the solution according to Gotomypc - and this worked. Password security in that case was stipulated as minimum of Upper Case/Lower Case/Digits.

I had a similar issue today elsewhere with GotoMyPc: this time Upper Case/Lower Case/Digit/Special Symbol was minimum accepted.

When access to the account was restored it seems to have trashed the Two Factor Authentication (TFA) setup on that account.

Why have TFA if at the slightest hint of problems it gets bypassed?

I did ring their 0800 tech support number to ask about this, but not hanging around 25 mins (current wait time) to get a fabricated excuse.

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