I've been waging a bit of a one man campaign against the self-congratulatory GDS team for some time. If site testing was done with real users eg from the target audience for the sites and without IT skills, or with reading or sight difficulties etc, then the contrast between the GDS world pictured via their self-promoting tweets and blogs and the reality of the dysfunctional pages often encountered on GOV.UK wouldn't be so great.
A better example of an organisation that has evolved to grow itself rather than serve its original purpose would be hard to find.
Biting the hand that feeds IT
