@AC
Yeah. This sounds a bit similar to the medical field here. If you didn't write it down in the patient notes it is very difficult to prove that:
- it happened, or
- you considered it as a possibility.
So, unless the employer can produce some documentary proof that the employee underwent the appropriate training and was issued with the appropriate instructions and equipment, all it takes is the employee to say that it didn't happen and it didn't happen.
Generally speaking, this is A Good Thing and The Right Answer, but occasionally it can go a bit too far. There is a really interesting Radio 4 programme presented by ex MI5 chief Eliza Manningham-Buller called The Blame Game. Give it a listen if you have half an hour to spare, it's really good, and also rather applicable to IT service management.
Biting the hand that feeds IT
