Blame the customer
I don't normally appreciate customer blaming. However TalkTalk customers are probably fair game for blaming now. They have had their personal data compromised and the CEO subsequently demonstrated an astonishing level of complacency, ignorance of basic security and even ignorance of the Data Protection Act. Yet at the last count many of the customers affected have stayed with TalkTalk. What sort of a hint do they need to drop TalkTalk and go elsewhere?