Reply to post: Not the Only Issue

Surface Book nightmare: Microsoft won't fix 'Sleep of Death' bug

Frenchie Lad

Not the Only Issue

This sexy laptop has not only this fault, it has a big design flaw: the SSD is stuck/moulded into the unit so if you keep sensitive data and the unit needs replacing you can't just keep the SSD. Our HR had this habit of keeping data on their laptops and MS proposed an extractor tool but then backed out forcing the HR people to go to standard laptops.

Bottom line: the technological advances of the product have not been matched by technological advances in support which gives IT departments support headaches as the Surface woos business users very well. Its good for those who need to flaunt it less so for those that need to work it even though it has the grunt.

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