Sympathy
"I purchased a top-of-the-line Windows 10 Surface Book in February...
...The system had a base price of $3,199; configured with Office 365, a Surface Dock, and Microsoft Complete Accident Protection, I spent a bit over $4,000...
...When I next called to ask for my refund, I was told that I couldn’t have one, on the grounds that I was now outside the 30-day window for returns.
Well there's your problem; and some people who frequent these fora call out Apple for supplying overpriced inadequate kit?
Biting the hand that feeds IT
