Re: The heck?
I believe it's called rolling the contract over. I have seen it done a few times to unsuspecting clients.
They go ballistic when they find out they are still paying for something after the initial term and are apparently stuck with the 3 year old kit for another 3 years. Especially when it would be cheaper over the 3 years to replace it with new kit. My best advice to them is to keep complaining and try to piss off the supplier so they can get out of it.
There is only so much I can do to help them but can guarantee that I will contact them before the next 'rollover' date. They throw their toys out of the pram and I have a new customer even if I am slightly more expensive.
Biting the hand that feeds IT
