WTF?
WTF does this really mean? "In this new era, customer service reigns supreme, and your agents need shareable, omnichannel, 360-degree views of every single customer. Service Cloud Lightning empowers your agents to make your customers love you, and Field Service Lightning expands this power to your field service technicians."
Omnichannel 360-degree views? Do that mean you have access to all of the data?
Biting the hand that feeds IT
