Reply to post: Re: It's not "Help Desk"

'Acts of war in a combat zone are not covered by your laptop warranty'

Chris King

Re: It's not "Help Desk"

I've done ITIL. Whatever we call it, users call it "Help Desk" and are irritated by other names.

Call it Service Desk, call it Advisory, slap a fancy title on it, it's still the Help Desk to the end user, because they want "Help", not "Service".

I once got my wrists slapped for asking if that was "service" in the way that bulls "service" cows.

Maybe they took exception because someone posted a picture of bovine-on-bovine action into the e-mail thread, I don't know...

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