Re: Want to increase your personal call stats? @x 7
I sacked people who were taking the piss by dumping customers calls, muting customer calls, placing customer calls on hold, or cutting customers off unreasonably. They were being paid to do a job, and they weren't doing the job - and at the same time were destroying our reputation with customers. Kicking out the bad apples was essential.
One of the worst was an immigrant/refugee chap who thought falling asleep mid-call was perfectly acceptable. I gave him a bollocking the third time I caught him asleep, and he walked out on the spot. Good riddance. I later saw him on BBC TV Question Time complaining about racial discrimination at work........I really wish the lazy fecker had tried to sue us for that.
Biting the hand that feeds IT
