Re: Only managed a few hours
My previous job on an ISP support job was horrendous for its call queues, we were a very small team of 3 operators. After midday callers would usually have been waiting a while and when they got through would obviously be annoyed at the waiting time (One decided to say OMG I have been trying to get through for months, then shouting it out trying to pretend someone else was there, she then put me on hold for 10 minutes, although very tempted to end the call I hung on). At the end of the calls the callers were surprised that we were trying our best and not trying to get rid of them (As far as we were concerned if a customer could not connect they would leave us, so fobbing everyone off just to get through the call queue quicker would just result in more people leaving us).
Also being a small team if someone was cut off on the phone there was a 1 in 3 chance you would get them back anyway.
Biting the hand that feeds IT
