Re: How can you tell when a user is lying to you?
This came in useful yesterday.
Bit of personal help for a colleague with her Outlook.com. I do the company IT that I don't outsource (i.e. I fix and de-louse the laptops), but this is personal and I've never used Outlook.com. 'The spam folder is eating everything.
OK, she admitted to me that she'd turned the setting back on that puts everything not in the addressbook into Spam. Even though I turned that off last week. She'd googled it, and apparently decided to try it, but that was admitted upfront.
So I said, have you been right-clicking on the good stuff in the spam box, to tell it that it's not spam. "Oh yes." A quick Google from me later, and it appears that Outlook.com may not recognise moving stuff from Spam to inbox as a "this ain't spam" so when done on the mobile there'll be no effect. Checked, have you done this on desktop as well as phone? Oh yes.
OK, then she says, how do you mark it as not spam again? Right click. I don't seem to be able to do that. So I show here, for some reason the menu disappears really quickly. So she's done it. Then I ask, you know you've been saying you've been doing this - but you've just demonstrated you didn't know how to? Have you been clicking stuff isn't spam.
Yes. Honest. I must have just forgotten how to do it. Really? Oh yes. I pause... Really? Are you sure? Oh yes. I think it took 5 minutes to get an admission - and now the problem I couldn't understand is solved. It was amazing how many bemused queries it took from me though.
Biting the hand that feeds IT
