iTunes has always been rubbish on Windows. A horrible user interface intent on pushing ads at you, and no sensible options.
Someone who should have known better wrote a Work Instruction for setting up iPhones here. Having run through the standard options and then configured email, we are supposed to use iTunes to back up the phone before handing it to the user. The user is NOT allowed iTunes on their box, so this has to be done on ours. BAD idea, since iTunes only allows one phone to be backed up. So, if I spend the afternoon setting up a batch of 8, I end up with eight phones all calling themselves "Andy's iPhone" (it renames the phone silently; you can't reconfigure this until after unplugging) and a backup of the last one.
I was lucky enough not to set up an "Apple Account". If I had, there would be hundreds of iPhones PERMANENTLY tied to my name.
Biting the hand that feeds IT
