Premium Outsourcing
I could not agree with "anon coward" more. Most large companies are driven by greedy managers and owners that think they can replace experienced staff with low to no-skilled workers just because they are cheap, is poisoning the entire IT market. When you take this with the move to open-source, many customers now think that all aspects of support and post-sales-aftercare should be completely free.
It looks to me that I Believe in Miracles is now seriously wounded and I would not be suprised if they go the way of Sun MIcrosystems very soon.
Biting the hand that feeds IT
