Reply to post: Re: Mild understatement

Ofcom wants you to thank it for resurrecting the spectre of BT's 1980s monopoly


Re: Mild understatement

When I joined Ericsson in 1992 I was appalled to find that to activate a phone line for a customer was a one line Operation & Maintenance command that a BT engineer had to enter into a console at the local exchange. I think BT charged £90 for that.

An Engineer would probably have a work order of activations and just enter them one by one, taking minutes to complete/verify each one.

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