Re: Mild understatement
I continued to have little affection for them into the 1990s. In 1992 I bought a newly built flat in Sarf Lumdum. The builders had already wired it for telephones, so all BT had to do was make a connection in the cabinet next to the street entrance. For which they wanted 150 quid! No negotiation, no reasoning, no choice. Or no telephone.
When the guy turned up to do the necessary, I timed him. Less than 15 minutes from arrival to departure. Surprised me that he contrived to take so long.