Never a truer phrase:
"Years ago I ceased being surprised at how much effort people will put into being lazy – or to be more precise – how much effort people will put into avoiding doing something themselves."
Computer User - Not Technical: Am I able to do this. Do I have the right permissions to do it?
Me: Have you tried?
CU-NT: No
Me: Well if you try and it doesn't work, come back to us.
CU-NT: Can you just check?
Me: <no response>
10 minutes later with nothing changed:
CU-NT: It's working now, thanks for your help.