Re: Work has mandated Slack as the IM tool for the tech side of the business...
The idea that everything should be spewed forth to everyone instantaneously, and that one should have to mentally scroll back through a chat log and play it back in one's head to see what's been dealt with is not one of them.
It's a GREAT idea. Because, NOW you(r) business will urgently need an(other) intelligent tool to sort the deluge of crap into actionable information.
Don't think "stupid" or "broken", think "how can I USE this to bleed the bastards?".