Reply to post: Customer (dis)service?

Troubled Acer is going to chop itself into three bite sized chunks

Nigel 11

Customer (dis)service?

I tangled with Acer customer service (over warranty repairs) many years ago. The result was that I swore that I would never buy anything again from Acer if there was a sensible alternative choice.

I wonder whether the brand-name is now a liability rather than an asset? They would not be the first large consumer products company to discover the cost of poor service.

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