This has Mark Hurd written all over it...
Mark Hurd made the same changes at HP when he was the CEO. Cost cutting activities like these were normal during his reign at HP. Experienced support teams were training graduates or less experienced staff at first.
Next came the ax. WFR packages were handed to everyone who was deemed too expensive.
Once the new guys got a few years of experience under their belt, they were gobbled up by other companies who offered better pay.