Re: Er, tax.
> they might suggest to their various member countries that they actually follow the fucking rules laid down centrally for the application of VAT and duties
Erm... but why are you complaining to us here? You do know that you can ring up the European Commission (0800 67891011), or contact them by a number of other means, including just turning up in Brussels, and make your concerns known?
Do give it a try, they are a helpful bunch.