Re: Can happen to anyone...
I think you've been kind.
If you are outsourcing to CapGemini, not working and over budget is more certain than taxes especially for global companies. Delivered 10 years late might be considered a win.
I company I have a close relationship with had CapGemini roll out a change in anti-virus software to their global SOE. When machines weren't booting after the roll out, they were informed that the change request didn't include 'must work afterwards'.