Reply to post: Re: Mobile

Virgin posts increase in profits and sales amid 900 jobs chop

Phil W

Re: Mobile

All major networks (and large MVNOs) are like that now.

I used to be with T-Mobile and now EE, but intend to leave once my contract is up.

In the good old days a few weeks before I was due an upgrade I'd go into Carphone warehouse, pick the phone and tariff I wanted only for the CPW staff to say, the computer says your upgrade credit isn't enough and you'll have to pay £xx toward the phone, but we'll call T-Mobile and see what they say. On at least 3 occasions the phone call to T-Mobile effectively went "Oh yeah, he's been a customer for years, we'll bump up the upgrade credit to match the price of the phone no problem!"

Since EE took over CPW can only offer what the computer says and there's no longer anyone for them to call.

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