Re: A little knowledge...
Another memorable complaint:
3. I got back to my desk and found 6 emails, sent over the course of an hour from the same irate user. The first one complained that our application had disappeared from their computer and they wanted it back. The next email complained that they had paid "good money" for the software and didn't like the fact it had disappeared. Subsequent emails got more stroppy and aggressive. The 6th email was threatening legal action and saying they would give my company bad publicity etc unless I gave her the application back again straight away. I sent a polite email back asking for more details about the problem so I could resolve it. She replied saying that one of her colleagues had since solved the problem, apparently Windows had tidied up her desktop icons and hidden the one for our application as she hadn't used it for a while.
Biting the hand that feeds IT
