Re: 'Faulty Router'
"I've no idea how good or bad their HomeHubs are"
They're s**t.
I had the HH3 (or 4) when I moved to them for regular ADSL, which I replaced with a NetGear somethignorother fairly quickly when I realised how flaky the BT kit was. Then, having lost all patience with the HH5 I got from them for the Infinity service, I've just replaced that with a NetGear Nighthawk.