Re: "doing "what everyone else was doing at the time""
While I agree about chief executive's mediocre capacity for thought I should point out that it was the government of the time (and the one before) which told the civil service to outsource. It's not like the civil service sat down and said "well we've mulled it over and we think we should use outside companies and reduce our size"!
Sometimes I think the formula goes like this:
Government + civil service = slow progress, over priced projects, late delivery
Government + outsourcing = even slower progress, even more overspend and later delivery
I wonder what the common factor is between these two "equations"?