Anybody that outsources to Serco\Capita deserves everything they get
I've dealt with Public Sector outsourcing companies on they other end of the phone\e-mail for a number of years now and they are_without_ exception ****ing useless. The money the Council will now piss away in fixing this could have been better spent by ensuring adequate levels of skilled internal resource. you know the kind of people who actually understand your site...
I hope who ever approved using Serco is now getting a rather stern talking to. The fact that they had to resort to simply turning everything off is rather telling. IMHO, the Council CIO should be considering their position.
InfoSec we've heard of it...
Having said that, they probably work for Serco as well. I look forward to the inevitable Freedom Of Information requests. The people who fought this internally will also now be looking for blood.
Biting the hand that feeds IT
