I dream of a world...
Without Twitter and Facebook.
They offer no value to me, and it gets worse.
Companies (in my particular case UK based financial institutions ) are using these channels as a cheap method of dealing with customers.
I don't really have a problem with that until you hit what I have had, which is an issue I want to discuss with a real person in real time (a phone call).
You are told the most effective way to register a complaint is to use social media.
Taking time to make a phone call and speak to a representative is it seems now a second class means of communication.
Oh dear.
Biting the hand that feeds IT
