Re: The problem with entirely online companies....
The suggestions were:
Ask for the 2FA code
A code I was sent a long time ago which may well be lost, which is why I'm phoning up to regain access to my account. Otherwise a good idea.
Call him back on his registered phone number
I don't want to give PayPal a phone number they can sell and so they've got a fake number.
Ask for the last x Pay Pal transaction
I don't use PayPal very much but even I can't remember that.
Ask for his last login time/date
I certainly can't remember that!
Mark his account as supervisor changes only with extra verification required
What extra verification?