@Joe User
Let me guess: you buy the cheapest? I worked hard to keep my system builders on the straight and narrow, make sure they know what I expect and shouldn't have to ask for and that there will be hell to pay if they mess me around. I really don't miss that end of this business.
You seem to expect more than brain-dead monkeys when you pay peanuts. Anyway, you shouldn't be fixing a brand-new computer, you just warranty the bastard.