I got sort of on the other side of this once. I was working for Big PC in the days long before WiFi and the Big Phone rep came by to sell us on bundling wireless "Cell Modems" with our PCs. A dinosaur today, but back then a PCMCIA card with an antenna and glacially slow internet was new shiny, and the rep told us to try it out so we passed the card around the office and used it... and used it... and used it. Anyone going on a trip would borrow it and leave it on overnight to download e-mail (14.4K, on a good day).
One day at least 2 or 3 years later it stopped connecting, so I called up Big Phone to see what was going on and the customer service person made a noise and said "This is the largest bill I've ever seen". Seems our Big Phone rep forgot he'd been comping the account a few months later when he got sacked.
"er, thanks, bye."
Biting the hand that feeds IT
