perfectly reasonable answer
I've seen such many times: you ask them (any large organization) a precise question, and
1. they don't reply
2. upon 2nd, 3rd, etc. e-mail, they send an copy and paste reply, at best vaguely related to the topic, signed by some David, Peter or Mary, more often than not, unsigned ("company policy", I bet)
3. if you still haven't got the clue (you clueless idiot) and send more emails asking, begging, demanding an answer, or merely frothing - you get the same copy and paste reply, until
4. you give up
5. SUCCESS!!! aka "we pride ourselves in providing active and meaningful feedback platform to our valued customers".
Biting the hand that feeds IT
