Pointless
We have a nice ticketing system that has been a major improvement over the last 5 different products that were used to replace one we had called ITSM. That one was a nice product, but they apparently didn't like it because you could actually use it and, if it was filled out correctly (which wasn't hard to do because it brooked no bullshit), you could pull useful metrics from it.
That being said, at the beginning of the month, we have to fill out an Excel spread sheet with our accomplishments for the previous month. I’ve stopped entering tickets in the new system unless they are a change task that needs many approvals.
What I want to do is go whole hog on the ticket system and then at the end of the month put "all my accomplishments are tracked in the ticket system" in the spreadsheet.