I'm not a fan of their customer service when things go wrong (including the recent e-mail fiasco), but in general I have to say their BB service for me for the past 10+ years has been pretty bloody good. I pay for 100Mb/s and I get that. The lowest tier from VM here is 50Mbit, which is more than the maximum offered by anyone using the BT infrastructure.
Obviously I don't like price rises, but my choices are limited, and I do feel I need 100Mbit as I work from home a lot.
The line rental crap really does get my goat though. VM charge it because they can - because BT/etc. also charge it. I wish OFCOM would force a bit more competition over line rental, but I'm not holding out hope, as they have far too many other things to screw up.
As for the "it's cheaper if you have a landline phone too" rubbish, I do wonder why they are so interested in steering me towards having a landline. I presume it's that they make good money out of selling my phone number to third parties, and they'd miss out on that if I didn't have one.
Biting the hand that feeds IT
