Reply to post: Procedures

Fake IT admin tricked Cox rep into handing over customer database – cableco fined $600k

Terry 6 Silver badge

Procedures

Unless there is something missing from this story, why would a call centre bod be allowed to interact in this way?

Surely, when called by someone purporting to be from the IT dept.or anything else outside their normal role they are told to pass it to a manager to deal with.

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