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She has to resign. She's a liar and a cheat. If she had said she'll release customers from their stupid contracts, then that would have redeemed her, but she has NO CLUE what she is talking about. The whole company only works because of their damned indian call centres, and if she ever thought of actually offering any customer service, they would lose money. I've lost track of the countless hours I've wasted dealing with that company's total lack of professionalism, total incompetency and disingenuous lies.