I would have thought it was hardware
There's no such thing as a perfect product. I may not be a Microsoft fan, but any new hardware will annoyingly only show weaknesses when out in the field, it is one of the reasons I don't buy absolutely new products on their launch date but usually a couple of months later. What surprises me is that this is apparently software, I would have thought it is a screen ribbon or something.
The key question is how quickly it is fixed, because that gives you some idea of the after sales support. If that is a challenge I wouldn't buy it at all, if Microsoft is quick and diligent to address genuine failures it inspires confidence.
Let's wait and see.
Biting the hand that feeds IT
